Skip to content
Cambs Tutors

Cambs Tutors

Privacy Policy

Last updated: 10 November 2026

1. Introduction

Cambs Tutors is committed to protecting the privacy and personal information of students, parents, guardians and website visitors.

This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable subsequent amendments.

We recognise that children and young people deserve particular protection when their personal information is processed.

2. Who We Are

Business name: Cambs Tutors

Cambs Tutors is the trading name of CAMBS TUTORS LTD, a private limited company registered in England and Wales.

Company registration number: 15110292

Data controller: CAMBS TUTORS LTD

Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Website: www.cambstutors.co.uk

Email: info@cambstutors.co.uk

Business correspondence address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

For enquiries about our tuition services or the processing of personal data, please contact us using the email address above.

Cambs Tutors provides private educational tuition, including GCSE English and 11+ preparation.

Standard individual tuition is £40 per 75-minute lesson. Billing and payment information is handled as described in this policy.

3. Personal Information We Collect

Depending on your interaction with Cambs Tutors, we may collect:

Parents and guardians

  • Name and contact details
  • Email address and telephone number
  • Billing and payment information
  • Booking and communication history
  • Feedback and testimonials where voluntarily provided

Students

  • Name, school year and educational stage
  • Subjects studied and examination requirements
  • Academic assessments, learning targets and progress
  • Homework, submitted work and educational feedback
  • Attendance and lesson records
  • Relevant educational needs or adjustments disclosed to us

Website visitors

  • Information submitted through enquiry forms
  • Basic technical information needed for website operation and security
  • Cookie preferences
  • Website usage information, where lawful and enabled

We do not routinely request detailed medical information or diagnoses through our public website.

Where information about disability, autism, ADHD or other health-related matters is relevant to supporting learning, we aim to collect only what is reasonably necessary.

4. How We Use Personal Information

We use personal information to:

  • Respond to enquiries and arrange consultations.
  • Organise and deliver tuition.
  • Assess educational needs and establish learning objectives.
  • Monitor academic progress and provide feedback.
  • Communicate with parents and guardians.
  • Manage bookings, invoices and payments.
  • Support appropriate safeguarding arrangements.
  • Meet legal and regulatory obligations.
  • Improve our educational services.
  • Publish testimonials where specific permission has been obtained.
  • Send optional marketing communications where permitted by law.

5. Lawful Basis for Processing

Depending on the activity, we rely on:

Contract: To arrange, administer and provide services under our agreement with a parent, guardian or eligible student.

Legitimate interests: To respond to enquiries, maintain appropriate educational records, manage our business and support effective tuition, where these interests are not overridden by individuals' rights.

Legal obligation: Where we must process information to meet applicable legal duties.

Consent: Where we request permission for optional activities, such as publishing identifiable testimonials, photographs or particular marketing communications.

Additional protection for sensitive information

Information concerning a student's health, disability or diagnosis may constitute special-category personal data.

Where such information is necessary, we will identify an appropriate lawful basis and an additional condition under Article 9 of the UK GDPR before processing it. This may include explicit consent where suitable.

We will not assume that ordinary acceptance of tuition terms provides consent for all sensitive-data processing.

6. Children's Privacy

Cambs Tutors primarily communicates with parents or guardians about students under 18.

We aim to:

  • Collect only information necessary for tuition and student welfare.
  • Explain how student information is used.
  • Respect children's privacy and developing capacity to exercise their rights.
  • Maintain appropriate professional boundaries.
  • Avoid publicly identifying students without suitable permission.
  • Protect educational and safeguarding information.

Children may have their own data protection rights. Requests involving children's information will be considered with regard to the child's interests, understanding and legal rights.

7. Educational Technology and CENTURY

Cambs Tutors may offer access to educational learning platforms, including CENTURY, as part of an agreed tuition package.

Where a platform is used, relevant information may include student identifiers, assessment responses, learning activity and progress information.

Before activating a third-party platform, we will explain the relevant processing arrangements and provide access to the provider's applicable privacy information.

Any sharing will be limited to what is reasonably necessary for the service.

CENTURY is an independent third-party educational technology provider and is not owned by Cambs Tutors.

8. Sharing Personal Information

We do not sell students' or parents' personal information.

We may share information where necessary with:

  • Approved teaching and educational platform providers.
  • Website hosting and business software providers.
  • Booking, email and payment service providers.
  • Authorised associate tutors, if engaged.
  • Relevant safeguarding authorities, schools or emergency services where appropriate and lawful.
  • Professional advisers or authorities where required by law.

One-to-one online lesson payments and Saturday Academy programme payments are processed by Stripe through an embedded checkout. Stripe receives parent billing and payment details and technical connection information. Cambs Tutors stores the enrolment or Saturday booking reference, selected programme, parent and student booking details, payment status, amount, refund information and payment date, not card numbers. Saturday policy acknowledgements, data-processing consent and requests to start tuition during the statutory cancellation period are recorded separately. See Stripe's Privacy Policy for its processing arrangements. Test payments in the preview are kept separate from real payment totals.

We will assess third-party providers and put appropriate contractual and technical safeguards in place where required.

9. International Data Transfers

Some technology providers may process or store information outside the United Kingdom.

Where international transfers take place, Cambs Tutors will assess the arrangements and use an appropriate lawful transfer mechanism and safeguards where required.

10. How Long We Keep Information

We retain personal information only for as long as necessary for its purpose.

Our intended retention approach is:

  • Unsuccessful enquiries: normally deleted or anonymised within 12 months of the last meaningful contact, unless there is another lawful reason for retention.
  • Routine tuition and progress records: normally reviewed for deletion within 24 months of the final lesson, unless longer retention is justified.
  • Financial and tax records: retained for the applicable statutory period.
  • Safeguarding records: retained separately, securely and for a period determined by relevant safeguarding and legal requirements.
  • Testimonial permissions: retained while the material is in use and for an appropriate period afterwards to document the permission given.

We will review records periodically and securely delete or anonymise information no longer required.

11. Information Security

Cambs Tutors takes reasonable organisational and technical steps to protect personal information, including appropriate access controls, secure storage, account security and restricted sharing.

Safeguarding records are managed separately from routine educational records.

No internet-based service can guarantee absolute security, but we take reasonable measures to reduce foreseeable risks.

12. Testimonials, Photographs and Marketing

Testimonials are voluntary.

Students and parents may choose whether their feedback is attributed by initials, first name or anonymously.

We do not routinely publish children's full names, schools or photographs.

Separate, appropriate permission will be obtained before identifiable student photographs, videos or testimonials are used in promotional materials.

Permission for optional promotional use can be withdrawn by contacting Cambs Tutors.

13. Your Rights

Subject to applicable law, individuals may have rights to:

  • Access their personal information.
  • Request correction of inaccurate information.
  • Request erasure.
  • Restrict certain processing.
  • Object to certain processing.
  • Receive or transfer certain information.
  • Withdraw consent where consent is relied upon.

Requests may be sent to:

info@cambstutors.co.uk

We will respond in accordance with applicable legal requirements.

14. Complaints

If you have a concern about how Cambs Tutors handles personal information, please contact us first using the email address above.

We will acknowledge and investigate data protection complaints in accordance with our complaints procedure and legal obligations.

You also have the right to complain to the Information Commissioner's Office:

Website: www.ico.org.uk

15. Cookies

Our website may use cookies and similar technologies.

Further information is available in our separate Cookie Policy.

16. Changes to This Policy

We may update this Privacy Policy where necessary to reflect changes in our services, technology or legal obligations.

The current version will be available on our website.

Contact: info@cambstutors.co.uk

Google Calendar consultation bookings

Parents may book through Google's Appointment Schedules. The embedded booking page is not loaded until you choose to allow Google. Opening the separate Google booking link also connects you to Google. The enquiry form remains available without loading the booking calendar.

Google receives technical connection information when its booking page loads and may use cookies or similar technologies. Information entered on that page, including your name, email address and any booking responses, is processed by Google and shared with the calendar organiser to arrange the consultation. Please avoid entering sensitive child information. Appointment invitations and any Google Meet details are handled by Google according to the schedule's settings.

Cambs Tutors uses booking information to arrange and communicate about your consultation. Google's processing is described in its Privacy Policy. Google may process information outside the UK; applicable retention and transfer arrangements require review before publication. Hiding the calendar stops displaying it but does not delete information or cookies already held by Google. You can contact info@cambstutors.co.uk about Cambs Tutors' use of booking details.

Optional AI consultation preparation

If you choose to generate preparation notes, your child's year group, subject needs and learning goals are sent through Lovable AI Gateway to OpenAI to create a draft. This is separate from submitting an enquiry or booking a consultation. Please do not include names, schools, contact details, medical diagnoses or sensitive personal records.

The form asks for your permission before sending these details. Cambs Tutors does not save the preparation inputs or summary to its enquiry or enrolment records, or to your browser's local or session storage. Copying or downloading creates a copy under your control. Gateway processing and operational logs are separate from Cambs Tutors records; provider retention and international transfer arrangements remain subject to review before publication.

The summary is AI-generated and may be inaccurate. It is not an educational assessment, diagnosis or automated decision about your child. Check it before sharing. You can skip AI preparation and contact Cambs Tutors directly. Questions about this processing can be sent to info@cambstutors.co.uk.

Parent feedback and testimonial submissions

The feedback form collects your name, email address, preferred attribution, tuition programme and message so Cambs Tutors can review and respond to your experience. Submissions are stored privately with restricted owner access and are not published automatically. Permission to review feedback is separate from a request to consider it for publication. We will seek final approval before publishing edited wording or identifiable student information. Please do not submit medical details, school names or other sensitive records. Contact info@cambstutors.co.uk to request access, correction, withdrawal of publication permission or deletion, subject to applicable legal requirements.