Cambs Tutors
Saturday English Academy — Booking and Cancellation Policy
1. Programme Fees
The Saturday English Academy operates in four-week programmes. The fee is £80 per student, payable in full before the programme begins. Each programme includes four 75-minute group tuition sessions. Groups have a maximum of four students and normally require at least three confirmed students to proceed. Payment reserves a place for the student on the agreed programme dates.
The first programme dates are Saturday 21 November 2026, Saturday 28 November 2026, Saturday 5 December 2026 and Saturday 12 December 2026.
2. Cancellation Before the Programme Begins
Parents may cancel their booking by emailing info@cambstutors.co.uk. Where cancellation is received at least 72 hours before the first scheduled session, Cambs Tutors will provide a full refund.
For cancellations received less than 72 hours before the programme begins, Cambs Tutors may deduct reasonable losses directly resulting from the cancellation, taking account of any opportunity to offer the place to another student. Any deduction will be explained and will not exceed the amount reasonably justified by the circumstances.
These arrangements do not limit statutory cancellation rights.
3. Statutory 14-Day Cancellation Rights
Where a parent enters into an eligible distance or off-premises contract, they will normally have the legal right to cancel within 14 days of entering into the contract.
Where the parent expressly requests tuition to begin during this period, Cambs Tutors may charge a proportionate amount for services already delivered before cancellation, where legally permitted.
If the programme has been fully delivered during the cancellation period, the statutory right to cancel may be lost where the relevant legal requirements have been satisfied. Parents will receive the required cancellation information before completing their booking.
4. Missed Lessons
The programme fee reserves a place across all four scheduled sessions. Where a student is unable to attend an individual session, the parent should inform Cambs Tutors as soon as possible.
As group sessions continue for the remaining students, missed sessions are not normally refunded or rescheduled individually. Where appropriate, Cambs Tutors may provide a summary of the lesson or relevant learning activities to help the student catch up. Exceptional circumstances, including serious illness, will be considered fairly.
5. Withdrawal During a Programme
Parents may request to withdraw their child from a programme by notifying Cambs Tutors in writing. Fees for lessons already delivered remain payable.
For undelivered lessons, any refund will take account of reasonable losses directly arising from the withdrawal and any steps taken to reduce those losses, including filling the vacant place. Cambs Tutors will explain any deductions before processing the refund.
6. Cancellation by Cambs Tutors
If Cambs Tutors cancels an individual lesson, parents will be offered a suitable replacement session or a refund of £20 for that session.
If Cambs Tutors cancels an entire programme before it begins, a full refund will be provided.
If a programme is discontinued after commencement, parents will receive a refund for undelivered sessions unless they voluntarily agree to a suitable alternative.
7. Minimum Group Numbers
Each group normally requires three confirmed students. Where the minimum number is not reached, parents will be offered:
- A full refund; or
- An alternative available programme, if suitable and agreed.
No parent will be required to accept an alternative arrangement.
8. Renewals
Each four-week programme is booked separately. There is no automatic renewal or ongoing subscription commitment. Parents may be offered priority booking for the next programme, subject to availability.
9. Refunds
Refunds will normally be made to the original payment method within 14 days of the refund being agreed, or sooner where required by law.
10. Contact
For cancellations, refunds or booking queries:
Cambs Tutors
Email: info@cambstutors.co.uk
Nothing in this policy affects a parent's statutory consumer rights.